IT

ITIL 4 foundation exam preparation course (Arabic)

  • Lectures 57
  • Quizzes 0
  • Duration 3:57:24
  • Language Arabic
  • Reviews (0)
25$ 1 Student

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Course Description

تحتوي هذه الدورة علي المفاهيم واطار العمل الخاص بـ

ITIL 4 foundation

ويعتبر محتوي الدورة كافي لاجتياز الاختبار من اول مرة

محتوي الدورة

Introduction

Four dimensions of Service Management

Service Management concepts

Service  V

alue system

Service value Chain

ITIL Guiding principles

Key ITIL Practices 

Other ITIL practices

هذه الدورة مفيدة لكل شخص يريد تعلم الاصدار الاخير من ITIL

What are the requirements for this course?

IT background

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Curriculum

1
7 Lectures 00:25:24
Introduction

1 About Instructor
2 Course outlines
3 What is ITIL?
4 Examination
5 ITIL4 Scheme
6 ITIL Today
7 Service Value System
2
6 Lectures 00:26:37
Four Dimensions of Service Management

1 Four Dimensions of Service Management
2 Organization & people
3 Information and Technology
4 Partners and Suppliers
5 Value Stream
6 PESTLE
3
11 Lectures 00:43:37
Service Management

1 Service Management
2 Products and Services
3 value Co-creation
4 Organization
5 Service Providers
6 Service Consumers
7 Service offerings
8 Service Relationship
9 Outputs and Outcomes
10 Costs and Risks
11 Utility and Warranty
4
8 Lectures 00:26:54
Section 4: Guiding Principles

1 Section 4: Guiding Principles
2 Focus on Value
3 Start Where you are
4 Progress Iteratively with feedback
5 Collaborate and promote visibility
6 Think and work holistically
7 Keep it simple and practical
8 Optimize and automate
5
9 Lectures 00:26:00
Service Value System

1 SVS
2 Governance
3 Service value chain
4 SVC Plan
5 SVC Improve
6 SVC Engage
7 SVC Design and transition
8 SVC Obtain / Build
9 SVC Deliver and support
6
8 Lectures 01:04:02
Key ITIL Practices

1 ITIL Practices
2 Continual Improvement
3 Service Level Management
4 Change control
5 Problem Management
6 Incident management
7 Service request management
8 Service desk
7
8 Lectures 00:24:50
Other ITIL practices

1 Information security management
2 Relationship management
3 Supplier management
4 Service configuration management
5 IT asset management
6 Monitoring and Event management
7 Release management
8 Deployment management

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Ahmed Elhakim

Ahmed Elhakim

IT and project manager